Your Contract
Please read the following conditions carefully as they will bind you. All travel arrangements made on your behalf are provided by Travel With Trust, a unit of TWT LLC (“the Company”, “Us”, or “We”), registered in the United States at 212 N. 2nd St. STE 100, Richmond, KY 40475. No contract will come into existence between us until we acknowledge the acceptance of a non-refundable deposit of a minimum of $100 per person (subject to change) and abide by the fare rules as per the booking. The reservations are accepted/confirmed when a credit/debit card has been debited with the deposit to, or full payment of, the reservation in cleared funds (as per the agreement). Please note that deposits are non-refundable and non-transferable. All services offered are subject to availability. Prices quoted are based on ground and transportation costs prevailing at the date of booking. The Company reserves the right to change prices at any time prior to the booking being confirmed. The Company cannot accept responsibility for verbal price quotes or descriptions. We reserve the right to refuse, at our sole discretion, any booking.
When you make a booking, you confirm that you have the authority to accept, and do accept, these conditions for yourself and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.
It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or by any of our suppliers is passed on to all members of your party.
Payments and E-Tickets
We will endeavor to send out travel documents 14 days prior to departure. If you have not received your tickets 3 days prior to departure, please contact us immediately.
Flight Programme Changes
All prices, dates, times, routes, and choice of airline are subject to alteration or cancellation should we find it necessary. We will use our best endeavors to provide passengers with suitable alternatives. All arrangements for transportation are made upon the express understanding that it acts as a booking agent only.
Validity of Tickets, Flight Timings, and Scheduled Carriers
Return tickets are valid for the dates and routing specified thereon. No refunds will be made in respect of unused tickets other than as provided for herein. Flights, timings, and schedules are subject to changes at the insistence of National Aviation Authorities or the carriers for operational or other reasons. Neither the company nor the Carrier concerned will accept liability for flight cancellations, delays, or diversions outside the company’s or the carrier’s control. Timings in itineraries or elsewhere are not guaranteed and do not form part of the contract. Air Carriers may substitute alternative aircraft and carriers, include or omit stops and neither the company nor the carrier accepts responsibility for making connections and/or delays. Refunds on cancellations due to schedule changes are subject to an administration fee.
Booking Confirmation and Travel Documents
Travel Documents are requested from airlines and travel suppliers once you have paid in full. In most cases, airline tickets are issued within 24 – 48 hours. For scheduled flight bookings, tickets are issued as soon as we have verified your card details and taken payment. This is usually within 3 working days of the booking being made unless otherwise requested, other travel documents are released 14 days prior to travel. For charter flight bookings, tickets normally reach you 10-14 days before your departure date.
Responsibilities of the Traveler
- Reading and approving the terms and conditions of travel prior to purchase.
- Checking before making the purchase that the spelling of the name of the traveler matches exactly the spelling in their passport.
- Contact Travel With Trust immediately if you do not receive a confirmation by email within a few minutes of booking. As soon as you receive this confirmation by e-mail, you must check that the details are correct. Please notify us immediately if anything is unclear.
- Checking your e-mail address regularly that you gave us, as all correspondence from us is sent by email.
- Consulting the relevant airline to check which airport terminal you will be departing from.
- Checking visa regulations, travel documents, and documents for the final destination and for any intermediate stops. This is done through the respective country’s embassy or high commission, and the airlines that execute the journey.
- Checking what vaccinations you will need before you travel.
- Checking passport rules and how long your passport will be valid for. Some countries require your passport to be valid for at least six months after you return home.
- Checking current check-in times for the entire trip. We recommend that you check in at the airport at least 2 hours before departure for domestic flights, or 3 hours for international flights.
- Checking flight times and any timetable changes for both your outbound and return flights.
Tickets
The e-ticket which Travel With Trust sends by e-mail to the traveler on completion of the booking is the travel document, and this must be carried on the entire trip. This confirmation contains all the important information, such as the booking reference, flight number, and flight times.
Airline tickets must always be used in sequence, and travelers must complete all legs of their journey. If the traveler does not complete any leg of the journey, the rest of the trip will be canceled by the airline, and no refund will be issued.
Prices quoted are based on ground and transportation costs prevailing at the date of booking. The Company reserves the right to change prices at any time prior to the booking being confirmed. The Company cannot accept responsibility for verbal price quotes or descriptions. We reserve the right to refuse, at our sole discretion, any booking.
Tickets with separate booking numbers are always handled as individual trips independent of one another. Travel With Trust accepts no liability for missed connections or failure to issue refunds for separate tickets in the event of timetable changes, delays, or canceled flights.
Flight Times
All flight times specified are local. Next-day arrivals are indicated with “+1” on the timetable. The stated flight times are preliminary and subject to change with short notice. The traveler must therefore stay in line with any updates of the flight schedule themselves. Please note that a flight described in your flight as “direct” will not necessarily be non-stop. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements, and the requirement for passengers to check in on time. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.
Special Requests & Medical Problems
If you have any special requests, please advise us at the time of booking. Although we will endeavor to pass any such requests on to the relevant supplier, we regret we cannot guarantee that any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before the booking, giving full details. If we feel unable to properly accommodate your particular needs, we reserve the right to decline/cancel your booking.
Booking of Flight Tickets
Price Alterations/Technical Errors
Travel With Trust reserves the right to make changes due to technical errors and price alterations beyond our control. We reserve the right to contact the traveler within 24 hours to make any amendments to bookings made. We also reserve the right to cancel the reservation in the event of technical problems and price errors which are beyond our control. The traveler will be notified by e-mail in this instance.
Combination of Single Tickets (One-way Combination)
In order to obtain special fares when creating certain bookings, we either combine two or more one-way fares on different airlines or on the same airline. Even if the stages are booked together, they are treated individually. This means that each stage of your journey is handled separately in the event of cancellations, alterations, traffic disruption such as strikes, and timetable changes. Each airline’s own regulations will apply.
Force Majeure
Travel With Trust is not responsible for any trips canceled due to civil strife, industrial dispute including air traffic control disputes, environmental disasters, acts of war, strikes, or other unusual or unforeseeable circumstances beyond our control or the airline’s control. Any amendments provide no entitlement to price reductions, substitute trips, damages, or other compensation from Travel With Trust. We do not reimburse any supplementary arrangements for the trip, such as rail tickets, hotel accommodation, car rental, or visas. If the change to the timetable results in late arrival at the hotel or car rental company, the traveler must contact the hotel or car rental company personally to let them know.
Passports, Entry Visas, and Transit Visas
The traveler is responsible for ensuring that his/her passport is valid at the time of booking. The traveler is also responsible for ensuring that he/she holds a visa for the final destination and any visas required for countries you may just be transiting through. The traveler is personally responsible for any costs arising due to problems with these formalities. It is important for the traveler to check that his/her passport, entry visas, and transit visas meet the requirements of both the countries in question and the airlines. Special provisions relating to booking return tickets are applicable for travel to certain countries. The traveler is responsible for checking this with the embassy or high commission of the country in question, and with any airlines involved. An approved entry Permit (ESTA) and machine-readable passport are required for all travel to or via the USA. Your specific passport and visa requirements, and other immigration requirements, are your responsibility. You should confirm these with the consulates at the relevant embassies or High Commissions. Neither the suppliers with which your contract nor we accept any responsibility if you cannot travel because you have not complied with any passport, visa, or immigration requirements. Please note that all names on any booking must