Introduction
At Travel With Trust, we strive to provide our customers with the best travel experience. However, we understand that sometimes plans change, and you may need to cancel or modify your travel arrangements. This policy outlines the conditions under which refunds and cancellations are handled.
Cancellation Policy
General Cancellation Rules
- Notification of Cancellation: Any notification of cancellation must be made at least 24 to 48 hours prior to departure. Cancellation requests must be confirmed in writing or by email within 24 hours by the person who made the original booking.
- Effective Date of Cancellation: Cancellation will take effect from the day we are notified, provided that written confirmation is received within 24 hours of the original notification.
- Non-Refundable Deposits: Please note that deposits are non-refundable and non-transferable.
Cancellation Charges
- More than 56 days before departure: Deposit only.
- Between 28 and 56 days before departure: 30% of the total holiday cost or full cost of the deposit, whichever is higher.
- Between 27 and 7 days before departure: 60% of the total holiday cost.
- Less than 7 days before departure: 80% of the total holiday cost.
Flight Tickets
- Restricted Tickets: Your tickets will be issued immediately upon receipt of payment. Restricted tickets cannot subsequently be refunded or amended.
- Flight Cancellation Notification: Flight cancellations should be notified at least 24 to 48 hours prior to departure. Any notification of cancellation by telephone must also be confirmed in writing or by email within 24 hours by the person who made the original booking.
Refund Policy
General Refund Rules
- No Automatic Right to a Refund: There is no automatic right to a refund. When you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with their terms and conditions.
- Administration Charges: Air tickets returned to us for a refund are subject to an administration charge of $75 per ticket, irrespective of the number of tickets returned. Additionally, any per-ticket cancellation charge imposed by the airline or consolidator will apply.
- Tax Refunds: An administration fee of $75 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request. If the recoverable tax components for your ticket are less than the administration charge, the ticket will be deemed fully non-refundable.
Refund Processing Time
Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds, this is normally 10-12 weeks from the point the tickets are submitted for consideration to the airline.
Rebooking Policy
Modifications
- Request for Changes: If you wish to modify your arrangements after your booking has been made, we will do our best to arrange this provided we can accommodate the change. Any request for changes must be made in writing by the person who made the booking.
- Amendment Fees: We will charge an amendment fee of $50 per person plus airline penalties, tax differences, and any other cost we incur in making the alteration. Your rebooking is not valid until you have received written confirmation from Travel With Trust.
Scheduled Airlines
Scheduled airlines normally treat name changes as a cancellation. Rebooking may incur a 100% cancellation charge in respect of the airfare.
Force Majeure
Travel With Trust is not responsible for any trips canceled due to civil strife, industrial dispute including air traffic control disputes, environmental disasters, acts of war, strikes, or other unusual or unforeseeable circumstances beyond our control or the airline’s control. Any amendments provide no entitlement to price reductions, substitute trips, damages, or other compensation from Travel With Trust. We do not reimburse any supplementary arrangements for the trip, such as rail tickets, hotel accommodation, car rental, or visas.
Contact Information
For any queries or assistance regarding cancellations or refunds, please contact us:
Email: contact@travelwithtrust.us
Phone: +1 914-520-0524
Address: 212 N. 2nd St. STE 100, Richmond, KY 40475
We appreciate your understanding and cooperation in adhering to these policies. Thank you for choosing Travel With Trust.